Telecom
TeleFlow: Real-Time CDR/IPDR Data Processing Engine
Case study
About the Project
A backend connector application which performs all the complex tasks to carry out operations related to network provider. This includes managing billing, usage customer alerts.
Customer
Our customer offers a wide range of IoT connectivity, software, hardware products, and services to diverse sectors including businesses, schools, hospitals, government agencies, and telecommunications enterprises.
TechStack
ASPIRE SOFTSERV
Benefits delivered
100% automated billing which supports Paypal, Credit cards or wallet balance
Accurate balance alert system for vendors and subscribers
Optimized leakage management with less than 1% leakage ratio.
Problem Statements
Our customer provides cell phone service for kids. The services include different cell phone services like SMS, call, GPS locator, and picture messaging. Every customer can have their own purpose or choice for the features. It is important to:
Offer prepaid and post paid billing service.
Calculate usage accurately to restrict the leakage
Manage different billing cycles for customers according to their subscription day.
Alert customers when usage reaches certain level or balance wipes out.
Provide different packages that fulfills everyone's need.
Challanges and Limitations
Keep track of balances in realtime so that customer can be alerted and over usage of services can be prevented.
Testing of the billing and alert system as real operations can not be performed.
Solutions
Aspire Solutions
Aspire created a back-end application that manages billing, subscriber balances, and in-time alerts for subscribers as well as for the carrier to decide to allow/deny service to the subscriber.
Proposed best tech stack and architecture for the futuristic application.
01
Paypal integration for the bill payments.
02
Implemented robust billing system that auto debits the amount from subscriber's paypal account, credit cards or wallet to renew the paks.
03
Implemented concept of buckets to maintain different balances for different services like text, calls, picture messages, location services.
04
Processing of CDR(Call Detail Record) and IPDR(IP Detail Record) received from the carrier.
05
Created a webbased application to aid customer care representatives to see, help and correct customer issues.
06
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